At KULTURY PRIVATE LIMITED, customer satisfaction is important to us. This Return & Exchange Policy outlines the conditions under which customers may request a return, replacement, or exchange of products purchased through our platform.

1. Return Eligibility

Customers may request a return or exchange only if:

• The product received is damaged or defective.
• The product received is incorrect or different from the order placed.
• The product is missing parts or accessories.
• The product qualifies under the return conditions specified on the product page.

2. Return Request Period

Customers must submit a return or exchange request within 7 days of delivery. Requests submitted after the specified period may not be accepted.

3. Exchange Eligibility

Eligible products may be exchanged for the same product, size, color, or variant, subject to availability. Exchange requests are processed after successful verification of the returned product.

4. Non-Returnable Products

The following products may not be eligible for return or exchange:

• Products damaged due to misuse or improper handling.
• Used, washed, altered, or worn products.
• Personal care, hygiene, or intimate products.
• Customized or made-to-order products.
• Products marked as "Non-Returnable" on the product page.

5. Return Conditions

Returned products must:

• Be unused and in original condition.
• Include original packaging, tags, manuals, and accessories.
• Be returned with all items originally delivered.

6. Return Verification

All returned products are subject to inspection and verification. KULTURY PRIVATE LIMITED reserves the right to approve or reject return or exchange requests based on the inspection results.

7. Refund Process

Once the returned product is received and approved:

• Online payments will be refunded to the original payment method.
• Refunds are generally processed within 5–10 business days.
• Refund timelines may vary depending on the payment provider or banking institution.

8. Shipping Charges

The initial shipping cost for delivering the order to the customer is borne by the Platform. In the event of an approved return or refund, applicable return shipping and operational charges may be handled according to Platform policies and seller agreements.

9. Exchange Process

Once the returned product passes verification, a replacement product will be shipped to the customer, subject to stock availability.

10. Rejected Returns

Return or exchange requests may be rejected if:

• The product does not meet return eligibility criteria.
• The product is damaged due to customer misuse.
• Required accessories, packaging, or tags are missing.
• The return request is submitted after the eligible return window.

11. Abuse & Misuse Protection

KULTURY PRIVATE LIMITED reserves the right to reject return or exchange requests and take appropriate action in cases of excessive returns, fraudulent claims, policy abuse, or suspicious activities.

12. Changes to This Policy

KULTURY PRIVATE LIMITED reserves the right to modify or update this Return & Exchange Policy at any time without prior notice.

13. Contact Us

For return, exchange, or refund-related assistance, please contact:

Email: support@kultury.com

Phone: +91 8920792489