At KULTURY PRIVATE LIMITED, we strive to ensure timely and reliable delivery of all orders placed through our platform. This Shipping & Delivery Policy outlines the terms and conditions related to order processing, shipping, and delivery.
1. Order Processing
All orders are processed after successful payment confirmation or valid Cash on Delivery (COD) confirmation, where applicable. Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
2. Shipping Coverage
KULTURY delivers products across serviceable locations in India through trusted logistics partners. Delivery availability may vary depending on the customer's location and logistics network coverage.
3. Estimated Delivery Time
Estimated delivery timelines may vary depending on the product category, seller location, customer location, and logistics partner availability.
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary due to unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before order confirmation. Promotional offers or free shipping benefits may be provided at the sole discretion of the Platform.
5. Order Tracking
Customers will receive order updates and tracking information through registered email addresses, mobile numbers, or their account dashboard once the shipment is dispatched.
6. Delivery Attempts
Our logistics partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability, incorrect address information, or refusal to accept the order, the shipment may be returned to the seller or warehouse.
7. Delayed Deliveries
Delivery delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Logistics disruptions
- Incorrect shipping information
KULTURY PRIVATE LIMITED shall not be held liable for delays caused by circumstances beyond its reasonable control.
8. Damaged or Tampered Packages
Customers are advised to inspect packages at the time of delivery. If a package appears damaged, tampered with, or opened, customers should refuse delivery and immediately contact customer support.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. KULTURY PRIVATE LIMITED shall not be responsible for delivery failures resulting from incorrect or incomplete addresses provided by customers.
10. Non-Deliverable Locations
Certain locations may not be serviceable due to logistics limitations. In such cases, orders may be cancelled and any eligible payment will be refunded as per the Refund Policy.
11. Changes to This Policy
KULTURY PRIVATE LIMITED reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.
12. Contact Us
For shipping-related questions or delivery assistance, please contact our support team:
Email: support@kultury.com
Phone: +91 8920792489
